When a diverse group of individuals interact with one another in the workplace, conflicts are bound to occur, and employee complaints are virtually inevitable. In this course, supervisors will learn how to effectively recognize, respond to, and report workplace complaints and explore best practice methods to prevent complaints before they become a problem.
Topics:
- Types of Complaints
- Mishandled Complaints Can Be Costly
- Why Is This Important to You?
- Supervisor’s Role in Handling Complaints
- No Retaliation Policy
- Best Practices for Handling Employee Complaints
Short Description In this course, supervisors will learn how to effectively recognize, respond to, and report workplace complaints and explore best practice methods to prevent complaints before they become a problem.
By Industry Business Services
By Audience Legal and Compliance
By Audience Human Resources
By Audience Information Technology
By Audience Safety
By Industry Construction
By Industry Financial Services
By Industry Healthcare
By Industry Hotels
By Industry Manufacturing
By Industry Restaurants
By Industry Retail
By Industry Technology
By Topic Human Resources Solution