HR Compliance FAQs & Support Center
Find answers about workplace compliance products, training programs, LMS support, subscriptions, purchasing, customer service, and HR compliance resources. Whether you're looking for compliance training, employee handbook tools, workplace guidance, or technical support, we're here to help.
Contact Customer Support
For billing, refunds, product questions, subscriptions, account management, and general support.
[email protected]Contact Training Team
For training programs, LMS access, SCORM deployment, certificates, learner support, and technical training assistance.
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General Questions
What is fpSOLUTIONS?+
fpSOLUTIONS provides workplace compliance solutions designed to help employers reduce risk, strengthen workplace culture, and navigate evolving employment regulations with confidence. Our solutions include compliance training, employee handbook tools, HR resources, workplace compliance subscriptions, and downloadable products developed with insight from Fisher Phillips attorneys.
Why choose fpSOLUTIONS?+
Employers choose fpSOLUTIONS because we combine practical workplace compliance solutions with trusted legal insight and ongoing support.
- Workplace compliance solutions informed by Fisher Phillips legal insight
- Compliance training designed for employers, supervisors, and employees
- Customizable resources for organizations of all sizes
- Ongoing updates reflecting changing workplace requirements
- Trusted support and practical guidance
Are fpSOLUTIONS resources developed with Fisher Phillips legal insight?+
Many fpSOLUTIONS products, training programs, and compliance resources are developed with guidance and legal insight from Fisher Phillips attorneys. This helps ensure employers have access to practical resources that reflect evolving workplace laws and compliance requirements.
Compliance Training
What training programs does fpSOLUTIONS offer?+
fpSOLUTIONS offers workplace compliance training solutions covering harassment prevention, leadership development, human resources, ethics and code of conduct, workplace safety, wage and hour compliance, and artificial intelligence in the workplace.
What training delivery options do you offer?+
- Instructor-led training
- Live virtual training
- LMS-hosted eLearning courses
- SCORM file sharing for deployment within your organization's LMS
Are your trainings updated to reflect changing workplace laws?+
Yes. Training content is regularly reviewed and updated to reflect changing federal, state, and local workplace requirements identified by Fisher Phillips attorneys and compliance professionals.
Do you offer California-specific compliance training?+
Yes. fpSOLUTIONS offers California-specific harassment prevention training programs and other California-focused compliance resources designed to help employers meet state-specific requirements.
Live Virtual Training
What live virtual training programs do you offer?+
- Leadership Level Up
- Harassment Prevention Training
- California Harassment Prevention Training
- Train-the-Trainer Programs
Where are live virtual trainings hosted?+
Learners enrolled in live virtual training programs receive access to related training materials and resources through the fpSOLUTIONS Learning Management System unless participating through a private client engagement.
Live virtual training sessions are hosted through Zoom. Participants receive calendar invitations, meeting access details, and any related materials before the scheduled session.
What happens after I purchase a live training program?+
Our training team will contact you to coordinate participant information, scheduling details, and course logistics. Participants generally receive access instructions and calendar invitations within 24 to 72 business hours.
Do participants receive certificates of completion?+
Yes. Participants receive certificates of completion after successfully completing eligible live training programs.
eLearning & LMS
How do trainings work within the fpSOLUTIONS LMS?+
Training assignments are typically completed within 24 to 72 business hours after purchase. Learners receive access through the fpSOLUTIONS Learning Management System (LMS), where they can complete assigned training and access certificates of completion.
Can employers assign training to employees?+
Yes. Most organizations purchase licenses and assign training to employees through the LMS.
Can learners complete courses at their own pace?+
Yes. Most eLearning courses are self-paced and allow learners to complete training over multiple sessions. Progress is automatically saved when courses are exited properly.
Do you provide reporting and completion records?+
Yes. Designated administrators can access learner completion records, progress tracking, certificates of completion, and reporting tools to support compliance documentation and audit readiness.
Are trainings available in multiple languages?+
Many training programs are available in multiple languages. Please review the training description for language availability.
Do training licenses expire?+
Yes. Training licenses generally expire one year from the purchase date unless otherwise specified.
SCORM & Your LMS
Can your trainings be integrated into our LMS?+
Yes. Many training programs are available as SCORM-compliant files for deployment within your organization's learning management system.
Which SCORM versions are supported?+
Training files support both SCORM 1.2 and SCORM 2004 standards.
Which LMS platforms are supported?+
Our SCORM files are compatible with most modern SCORM-compliant learning management systems.
I'm having trouble accessing my SCORM portal or files. What should I do?+
Please contact [email protected] for assistance with portal access, expired links, file downloads, or deployment questions.
Products & Subscriptions
What products does fpSOLUTIONS offer?+
fpSOLUTIONS offers downloadable HR compliance resources, employee handbook solutions, workplace compliance subscriptions, compliance checklists, accommodation tools, FMLA resources, hiring resources, immigration resources, and more.
What is Employee Handbook Creator?+
Employee Handbook Creator helps employers create and maintain customizable employee handbooks that address workplace policies and compliance requirements.
What is fpNavigate?+
fpNavigate is a subscription-based compliance resource designed to help employers stay informed about employment law developments, workplace compliance requirements, and HR best practices.
Learn More →Do you offer state-specific compliance resources?+
Yes. fpSOLUTIONS offers state-specific compliance resources, including state compliance checklists and California-focused compliance tools.
How often are products updated?+
Many products receive updates for one year following purchase to reflect relevant legal and regulatory developments identified by Fisher Phillips attorneys.
Do you offer accommodation and leave management resources?+
Yes. fpSOLUTIONS provides solutions supporting accommodations, leave administration, FMLA compliance, wage and hour compliance, hiring, immigration, workplace policies, and more.
Purchasing & Billing
What payment methods do you accept?+
- Visa
- Mastercard
- American Express
- Discover
What is your refund process?+
Please contact [email protected] for assistance with refund requests and purchase-related questions.
How do subscription renewals work?+
Subscription renewal terms vary by product. Contact [email protected] for questions regarding renewals, billing schedules, and account management.