Handling Complaints (Supervisor)
$24.95
Purchased
Description & Disclaimer
Overview
12 minutes.
When a diverse group of individuals interact with one another in the workplace, conflicts are bound to occur, and employee complaints are virtually inevitable. In this course, supervisors will learn how to effectively recognize, respond to, and report workplace complaints and explore best practice methods to prevent complaints before they become a problem.
What Topics Are Covered?
- Types of Complaints
- Mishandled Complaints Can Be Costly
- Why Is This Important to You?
- Supervisor’s Role in Handling Complaints
- No Retaliation Policy
- Best Practices for Handling Employee Complaints
Quizzes
This course is based on established adult learning principles. Students are quizzed immediately after material is presented to reinforce key points and enhance retention.
Who Should Attend?
This course is for supervisors.
Prerequisites
Basic computer experience is required.