CCPA Consumer Request Bundle
$4,980.00
Purchased
Description & Disclaimer
This bundle includes:
- CCPA Consumer Request Manual
- CCPA Consumer Request Response Templates
- CCPA Offline/Paper Consumer Request Form
- CCPA Online Consumer Request Form
- CCPA Script for Intake of Consumer Request Over the Phone (Toll-Free Number)
- CCPA Script for Voicemail Greeting Message on Toll-Free Number
CCPA Consumer Request Manual
100-page manual with 13 chapters detailing the workflow and process for managing consumer requests (methods for receiving requests, verifying consumer identities, acknowledging requests, workflow for who will respond and what steps they will take with each type of request, recordkeeping for compliance), including a focus on responding to requests from employment-related consumers (employees, job applicants, family members and beneficiaries of employees, independent contractors).
CCPA Consumer Request Response Templates
100+ pages of response templates with standard language and options for responding to different types of CCPA consumer requests and accounting for different scenarios. Includes templates for responding to requests from employment data subjects (e.g. how will you respond to a request from an employee for access to the specific pieces of personal information).
CCPA Offline/Paper Consumer Request Form
If your primary mode of interaction with consumers is in-person (such as a facility or store), you may consider making a paper form available for consumers to submit a CCPA request in-person. This is a paper version of the form that can be filled out by a consumer to submit a consumer request under the CCPA.
CCPA Online Consumer Request Form
This form can be used if you are DIY’ing the consumer request process through your website vs. utilizing a software tool. You can ask your web developer to use this template to build an interactive web-based form on your website. Or if you have signed up with a software tool that provides this as a plug-in on your website, you can use this form to assess whether the vendor is providing you the optimal and most compliant layout.
CCPA Script for Intake of Consumer Request Over the Phone (Toll-Free Number)
This is a script that can be used by your employees that are receiving CCPA requests in a live conversation via your toll-free number (privacy hotline).
CCPA Script for Voicemail Greeting Message on Toll-Free Number
This is a script that can be used for establishing a voicemail greeting message for your toll-free number (privacy hotline).
